London store:

In light of the latest UK government restrictions, our London store is temporarily closed. We look forward to welcoming you back sometime in the new year.

In the meantime, we are offering an in-store pickup service. Please contact guven.beytekin@nanushka.com to arrange.

Our priority is to keep you and our team members safe, so we’ve put some measures in place for pickups in line with local government advice.

New York store:

Our New York flagship store is open. We’re looking forward to welcoming you back safely.

Opening hours:
Monday - Saturday 12pm - 7pm
Sunday 12pm - 5pm
24 DEC 12pm - 5pm
25 DEC Closed
31 DEC 12pm - 5pm
1 JAN Closed

Our priority is to keep you and our team members safe, so we’ve put some measures in place throughout the store in line with local government guidelines:

Please wear a mask when you visit us. We’ll provide hand sanitizer on entry and disinfect clothes after each fitting session.

Please bear with us while we limit the number of customers in the store at any one time. This is to maintain social distancing regulations.

Our café is open, serving the best artisan coffee on a takeaway service only.

Please use cashless payment methods throughout both the store and café where possible.

You can also plan your visit to the store in advance by booking a 1-2-1 session with one of our store associates, who will either prepare your selected items for collection or curate an edit of Nanushka pieces just for you. Please email wooster@nanushka.com to arrange your visit.

Budapest store:

Our flagship Budapest store is open:

Opening hours:
Monday - Sunday 10am - 6pm
24 DEC 10am - 2pm
25 DEC Closed
26 DEC Closed
31 DEC 10am - 6pm
1 JAN Closed

Our priority is to keep both customers and team members safe, with social distancing rules put in place throughout the store that follow World Health Organisation guidelines.

We ask that you wear a protective mask when you visit us. We'll provide hand sanitiser on entry.

Clothes will be disinfected after each fitting session. Any clothes purchased will not have been on the shop floor, but in sealed packaging within the stockroom.

We will be limiting the number of customers in the store at any one time to maintain social distancing regulations.

Our café is open, serving the best artisan coffee on a takeaway service only.

We strongly encourage the use of card payments throughout both the store and café.

You can also plan your visit to the store in advance by booking a 1-2-1 session with one of our store associates, who will either prepare your selected items for collection or curate an edit of Nanushka pieces just for you. Please email b3@nanushka.com to arrange your visit.

We want to answer your questions about the steps Nanushka is taking during these uncertain times. Please refer to the FAQs below. If your question remains unanswered, please do not hesitate to get in touch with our Customer Care team by emailing customercare@nanushka.com.

We would like to thank you, our Nanushka friends and family, for your ongoing support and wish you well during these unprecedented times.

With love, Nanushka

FAQs

Is Nanushka.com still operating?
Our website is open and continues to operate as usual with a dispatch time of around 1-3 business days. We’re doing our best to continue our promise to deliver exceptional customer service during these unprecedented times. We will also continue to connect with our customers and share some positivity through our social channels.

How will delivery times be affected?
Depending on where you live, you may experience a slight delay in us delivering your order to you. You can track your order using the link provided within your dispatch confirmation email.
We ship orders via UPS, and you can also find out more on the UPS service alerts page:
https://www.ups.com/gb/en/service-alerts.page

How are you ensuring the safety of your staff members working in the warehouse?
The safety and wellbeing of our staff members is our top priority. We have stepped up measures to prevent the spread of COVID-19 and are meticulously following the guidance issued by WHO and local authorities. Staff members in our warehouse are expected to follow social distancing guidance, with signage put in place and work stations moved to accommodate the two-meter rule, and hand sanitiser is readily available throughout the warehouse.

Is it safe to receive parcels?
Following guidance from WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled and exposed to different conditions and temperature is also low.

Can I change my shipping details?
In case you need to amend the delivery details of your order, please contact our Customer Care team by emailing customercare@nanushka.com.

How can I return an item and are you extending your returns policy?
Online returns are currently operating as normal. To process your return, please visit https://www.nanushka.com/customer-support/returns-and-exchanges In case you have any difficulties with making a return, please don't hesitate to reach out to our Customer Care team for assistance via customercare@nanushka.com.

How will you be handling store returns and gift cards?
Once our stores reopen, you’ll have an extra 30 days to return your purchase. Our store gift cards can be used only in our stores. The validity of the gift cards will be extended by the amount of time our stores remain closed.

What is Nanushka doing to support the community?
We’re so proud and humbled to do our part in the fight against COVID-19 by retooling our atelier to manufacture and distribute reusable protective masks. These masks will be made from our deadstock fabric. We will be giving these out free of charge with online orders and donating them to key organizations that help those most in need.