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SHIPPING & RETURN POLICY

This Shipping & Return Policy forms an integral part of the General Terms and Conditions of Nanushka International
Zártkörűen Működő Részvénytársaság (“Nanushka” or “we”). 
By purchasing our goods and/or using our services, you accept this Shipping & Return Policy. Please read this Shipping & Return Policy carefully.
The terms used here, unless otherwise defined, have the same meaning as in the General Terms and Conditions.

Our current dispatch time is 2-3 business days.

 

  1. Shipping

We are shipping worldwide.

1.1 Shipping fee and delivery times 

within the EU, except Hungary

Delivery method Order value Shipping fee
Standard shipping 2 - 3 days *
above €300  free
Standard shipping 2 - 3 days * below €300  €15

 

within Hungary

Delivery method Order value Shipping fee
Standard shipping 2 - 3 days *  all orders free
Store pickup  all orders free

  

outside the EU

Delivery method Order value Shipping fee
Standard shipping 3 - 5 days *
above €300  free

Standard shipping 3 - 5 days *

below €300  €25

 

Australia and New Zealand
Standard shipping 3 - 5 days * 

all orders €35

 

China 
Standard shipping 3 - 5 days * 

 

all orders €35

 *Please note that at the moment, we are unable to offer free shipping to the following countries: New-Zealand, Australia, and China. Also, at the moment we are unable to ship orders to the Russian Federation and Bahrein.

 Delivery times are indicated from the day when the order has been confirmed by Nanushka. Our aim is to fulfill your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated. 

Webshippy Magyarország Kft. (“ Webshippy ”) delivers the products of Nanushka worldwide. Webshippy is also liable for customs clearance procedures.
The customer service of Webshippy is available at:


Webshippy Magyarország Kft.
1044 Budapest, Ezred utca 2. (B2/13/1), Hungary
Contact: info@webshippy.com

 

1.2 Customs duty and customs clearance fee

Nanushka is responsible for the customs duty and the customs clearance fee.


1.3 Excluded time periods and P.O. Box addresses

Our distribution centre does not dispatch orders on Saturday, Sunday, and bank holidays of Hungary.  We do not ship to P.O. Box addresses.


1.4 Vis major

Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delay.

If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: customercare@nanushka.com

 2. Returns and Exchanges

For detailed information on returns and exchanges, please see our Returns & Echange policy here.

 

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