Shipping
We dispatch orders within 1-2 business days. During peak periods, it might take up to 3-5 business days.
| Delivery fee Standard |
Free over | Delivery time | |
| UK / GB Europe countries | 15 GBP | 400 GBP | 3-5 days |
| Within the EU, except Hungary | 15 EUR | 400 EUR | 3-4 days |
| Hungary | 0 HUF | All orders | 2-3 days |
| USA / USD countries | 30 USD | 500 USD | 3-5 days |
| Outside the EU | 30 EUR | 500 EUR | 3-5 days |
| China | 40 EUR | - | 3-5 days |
| Hong Kong, China | 300 HKD | 4300 HKD | 3-5 days |
| Japan | 4000 JPY | 64000 JPY | 3-5 day |
| Australia & New Zealand | 55 AUD | - | 3-5 days |
| Oceania | 50 AUD | 800 AUD | 3-5 days |
We ship worldwide with a couple of exceptions. You can find the complete list of regions and countries here.
Please note that at the moment, we are unable to offer free shipping to the following countries: New Zealand, Australia, and China. Also, currently, we are unable to ship orders to the Russian Federation, Belarus, Brazil, Ukraine, Azerbaijan, Georgia, and Bahrain.
Delivery times are indicated from the day when the shipment of your order has been confirmed by Nanushka. Our aim is to fulfill your order in the time scale indicated above. We cannot take responsibility, however, if the delivery time is longer than indicated. We are always happy to answer questions about your order, so please feel free to contact our customer service team with your enquiries at customercare@nanushka.com
Customs duty and customs clearance fees
Nanushka is responsible for the customs duty and the customs clearance fees.
Excluded time periods and P.O. box addresses
Our distribution centre does not dispatch orders on Saturday, Sunday, and bank holidays in Hungary. Hungarian bank holidays include: January 1, March 15, Good Friday, Easter Monday, May 1, Whit Monday, August 20, October 23, November 1, December 25-26.
We do not ship to P.O. box addresses.
Vis maior
The situation with our shipping providers might still be affected in light of the COVID-19 outbreak but we will make sure we keep you updated at all times about how this might affect our orders going out or your returns coming back.
Although we use reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delays.
If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: customercare@nanushka.com
Returns and Exchanges
For detailed information on returns and exchanges, please see our Returns & Exchange policy here.
The Shipping & Return Policy forms an integral part of the General Terms and Conditions of Nanushka International Zártkörűen Működő Részvénytársaság (“Nanushka” or “we”).
By purchasing our goods and/or using our services, you accept this Shipping & Return Policy. Please read this Shipping & Return Policy carefully.
The terms used here, unless otherwise defined, have the same meaning as in the General Terms and Conditions.